Proactive Management – Network Monitoring - 0707/CRM/OPS/NIG
The Job holder is required to monitor the network in a bid to minimize service impact to customers and reduce MTTR on faults to the barest minimal.
Network monitoring; Monitor alarms and performance information on 24x7 basis as operated by the shift systems
Responsible for the day to day monitoring, logging and first troubleshooting of all events on the core and access network.
Perform First-Level, professional troubleshooting support
Supporting resolution of incidents with other resolver teams and Vendors
Incident Management across the functions of the CSOC
Providing feedback and reports to customer on Incidents through the lifecycle of the incident
Providing information and update to Vodacom Management through the lifecycle of incidents
Escalation of faults exceeding respective Mean Time To Restore (MTTR)
Periodic Reporting on Vendor and Supplier performance
Other job duties and responsibilities as assigned
Communications and Work Relationships:
Internal: All staff
External: Customers and Vendors/Providers.
Other Business Units: All Departments
Proficiency in the use monitoring tools e.g. NMS, Cacti, Azotel, Nagios, Entuity, Cambridge VNMS, SAF,NEC & Ceragon NMSs
Good knowledge of SLA metrics and measurements,
Proficiency in the use of Ticketing Platform-Sage Pastel Evolution
Proficiency in the troubleshooting of Routing protocols such as OPSF, BGP, MPLS
Proficiency in Microsoft Office (Excel & Powerpoint)
Attention to details
Good team player
Network troubleshooting skills in Hardware, Switching and Routing
Excellent communication skills. Both written and verbal communication
Excellent customer relation,
Clients management skills
Strong facilitation, conflict resolution and investigative skills
Resilience and ability to work under pressure
The job holder must have a Good University degree/HND in Electrical/Electronic Engineering or related fields with a minimum of 3years post NYSC experience in a similar Network Operations environment. Possession of CCNA is an added advantage.
Vodafone Lagos Office
Job Type: Full-time
Employment Type : Permanent